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Learn about ways to improve your negotiation and persuasion skills. We will look at practical tips and concepts that can help you achieve better results in important negotiations – both in your personal and professional lives – including a practical tool that can help you prepare for any negotiation ahead.

Learning points:

• Tools to define goals in negotiations
• Strategies to manage conflict
• The five conflict management styles

Applications:

For groups. Can be for young entrepreneurs or trainers.

Facilitator: Carol Appel, Head of Training, Youth Business International

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